Privacy Policy

This Privacy Policy ("Policy") is issued by Alibaba66 ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("Players", "Users", "you") who access or use the Alibaba66 online casino and sports betting platform at alibaba66.cam, including all associated subdomains, mobile interfaces, and digital services operated by Alibaba66.

Alibaba66 is committed to protecting the privacy and personal data of all players, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia. We operate in accordance with internationally recognised data protection principles and process personal data only for lawful, specified, and transparent purposes.

By registering an account on Alibaba66 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between Alibaba66 and its players.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, or deletion.
• "Data Controller" means Alibaba66, being the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means any third-party service provider that processes personal data on behalf of Alibaba66, subject to contractual data processing agreements.
• "Consent" means a freely given, specific, informed, and unambiguous indication of a data subject's agreement to the processing of their personal data.
• "KYC" means Know Your Customer — the identity and age verification process applied to player accounts to meet responsible gambling and anti-money-laundering obligations.
• "Cookies" means small text files stored on a User's device by a web browser that record certain session and preference data relating to their use of the platform.

Alibaba66 collects the following categories of personal data from players:

Alibaba66 collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or subscribing to promotional communications.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, and server logs when you interact with the Alibaba66 platform via browser or mobile interface.
• Third-Party Payment Providers: Transaction confirmation data received from approved Malaysian payment processors including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank.
• Identity Verification Partners: Data received from third-party KYC and fraud prevention service providers retained by Alibaba66 to verify player identity and age in compliance with responsible gambling requirements.
• Public Sources: In limited circumstances relating to fraud investigation, Alibaba66 may reference publicly available data sources to verify player-provided information.

Alibaba66 processes your personal data for the following specific purposes:

1. Account Creation and Management: To register, maintain, and administer your Alibaba66 player account, including enabling login, tracking your account balance, and managing your preferences.
2. Identity and Age Verification (KYC): To verify that you are who you say you are and that you are at least 21 years of age, in compliance with our responsible gambling policy and applicable international gaming licensing requirements.
3. Payment Processing: To facilitate deposits and withdrawals in MYR through your chosen payment method and to reconcile all financial transactions accurately.
4. Fraud Prevention and Anti-Money Laundering (AML): To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other financial crimes that may affect the platform or its players.
5. Customer Support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance through our 24/7 English-language support team.
6. Responsible Gambling Monitoring: To identify signs of problem gambling behaviour, apply voluntary limits and self-exclusion requests, and fulfil our duty of care obligations to all players on the platform.
7. Platform Improvement: To analyse aggregated usage patterns and technical performance data for the purpose of enhancing game offerings, improving platform stability, and optimising the user experience for Malaysian players.
8. Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform updates via email or SMS, strictly where you have provided your explicit consent to receive such communications.
9. Legal and Regulatory Compliance: To comply with applicable international gaming licensing requirements, anti-money-laundering regulations, and any lawful requests from competent authorities.

Alibaba66 processes personal data on the following lawful bases:

• Contractual Necessity: Processing required to fulfil the agreement between you and Alibaba66, including account management, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including KYC verification, AML obligations, and record-keeping requirements imposed by our international gaming licence.
• Legitimate Interests: Processing necessary for the legitimate interests of Alibaba66 — including fraud prevention, platform security, and business analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily applicable to the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Alibaba66 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in Section 5:

• Payment Service Providers: Financial institutions and e-wallet operators such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank, to the extent necessary to process your deposits and withdrawals.
• KYC and Fraud Prevention Partners: Third-party identity verification and fraud detection service providers retained by Alibaba66 under contractual data processing agreements that require them to handle your data in accordance with this Policy.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf as data processors under appropriate data protection agreements.
• Game Software Providers: Licensed game studios whose titles are hosted on the Alibaba66 platform may receive limited technical and gameplay data necessary to deliver and audit game outcomes.
• Regulatory and Legal Authorities: Where Alibaba66 is required to disclose personal data to satisfy a lawful request from a competent authority, court order, or regulatory body, we will do so to the extent strictly required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of Alibaba66, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

Alibaba66 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account being active on the Alibaba66 platform and for a minimum of five (5) years following account closure, in compliance with our international gaming licensing obligations and AML record-keeping requirements.
• KYC and Identity Verification Records: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the relevant transaction in MYR.
• Support Communications: Retained for a minimum of two (2) years from the date of the interaction, unless extended due to an ongoing dispute or legal matter.
• Marketing Consent Records: Retained for as long as your consent remains active and for a reasonable period thereafter to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that renders it impossible to associate with any identifiable individual.

Alibaba66 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:

• SSL/TLS encryption for all data transmitted between your browser or device and the Alibaba66 platform.
• AES-256 encryption for sensitive personal data stored on our servers.
• Strict access controls and role-based permissions limiting employee access to personal data on a need-to-know basis.
• Multi-factor authentication for all administrative platform access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Intrusion detection and prevention systems monitoring the platform in real time.

Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, Alibaba66 will notify affected players without undue delay in accordance with applicable notification obligations.

Alibaba66 uses cookies and similar technologies (including web beacons and session tokens) on its platform. These technologies serve the following functions:

• Strictly Necessary Cookies: Required for the platform to function correctly — including maintaining your login session, preserving your account preferences, and ensuring the security of your interactions with the platform. These cookies cannot be disabled without materially impairing the functionality of the platform.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with the platform — including pages visited, load times, and error occurrences — for the purpose of improving platform performance and stability.
• Functional Cookies: Used to remember your display preferences, language settings, and other personalisation options to improve the consistency of your experience across sessions.

Alibaba66 does not use third-party advertising cookies or tracking technologies that share your browsing data with external advertising networks. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in or use the platform effectively.

As a player on the Alibaba66 platform, you have the following rights with respect to your personal data, exercisable by submitting a written request to [email protected]:

• Right of Access: You have the right to request a copy of all personal data Alibaba66 holds about you, along with information about the purposes for which it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held in your account. Some corrections can be made directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations — particularly those arising from our gaming licence and AML compliance requirements.
• Right to Restriction of Processing: You may request that Alibaba66 restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests at any time. Alibaba66 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent — particularly for marketing communications — you may withdraw your consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

Alibaba66 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, with written notice provided to the requesting player.

The Alibaba66 platform is strictly intended for use by individuals aged 21 years and above. Alibaba66 does not knowingly collect, process, or retain personal data from any individual under the age of 21.

All players are required to confirm their date of birth during account registration. Where Alibaba66 has reason to believe that a player is under the age of 21 — whether through KYC verification, reported concerns, or internal review — the relevant account will be suspended immediately and the matter investigated. Any personal data collected from an underage individual will be securely deleted upon confirmation of the player's age.

If you believe that a minor may have accessed or registered on the Alibaba66 platform, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

Alibaba66 operates as an international online gaming platform. As a result, your personal data may be transferred to, stored in, or processed in countries other than Malaysia where our technology infrastructure, third-party service providers, or group entities are located. These countries may not have data protection laws equivalent to those in Malaysia or the jurisdiction from which you are accessing the platform.

Where personal data is transferred internationally, Alibaba66 takes appropriate steps to ensure that adequate safeguards are in place — including contractual data processing agreements with receiving parties that impose obligations equivalent to those described in this Privacy Policy. By using the Alibaba66 platform, you acknowledge and consent to such international data transfers as described in this section.

Alibaba66 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform functionality, or our data processing practices. Where amendments are material — meaning they meaningfully affect your rights or the way your data is processed — Alibaba66 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent version of this Policy was published. Continued use of the Alibaba66 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should discontinue use of the platform and contact us to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the way Alibaba66 handles your personal data, please contact our Data Support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the Alibaba66 platform
• Subject Line: For data rights requests, please use "Privacy Request – [Your Username]" in the subject line of your email to ensure prompt routing to our data team

We endeavour to respond to all privacy-related enquiries within 5 business days, and to complete formal data rights requests within 30 calendar days of receipt. For players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — or wherever you are in Malaysia — our support team is here to assist you in English, around the clock.